January 2022 - Present | Macatawa Technologies | IT Support Technician II

Managed small to medium sized IT environments for over 100 clients, including Azure Infrastructure, Active Directory and Microsoft 365 services, resulting in 99% uptime and performance improvements. Deployed and managed network infrastructure, implemented WatchGuard security services, developed PowerShell scripts for Microsoft 365, and exceeded support KPIs

August 2021 - December 2021 | Macatawa Technologies | IT Support Technician Intern

Provided technical support for over 90 clients in West Michigan, achieving a 96% average client satisfaction rating. Additionally, optimized device deployment through Microsoft Intune, reducing setup time per device by 60%.

February 2021 - March 2021 | Voces | IT Technician

Integrated Polycom phones with Zoom to streamline company collaboration and resolved office printer configuration issues through employee communication and technical troubleshooting.